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FAQ

HOW DO I REGISTER A RETURN?

RMA conditions
  • Return product incl. An accompanying complaint description together with packing slip and / or purchase invoice;
  • Return address:
ATIS Telecommunicatie BV Attn. Department RMA Schipholweg 321 1171 PL BADHOEVEDORP
  • Unstamped and COD shipments are not accepted.
  • The costs of shipping to ATIS are for the sender's account.
  • The buyer is responsible for damage and / or loss during transport to ATIS.
  • ATIS applies the warranty period applied by the manufacturer for the delivered products.
  • Repair / replacement takes up to 30 days.
  • In the RMA period, we do not make replacement products available from ATIS.
  • Interim updates can be requested via supportdesk@atistelecom.nl
Incorrect order and delivery
  • In case of a return within 5 working days after the invoice date, the invoice will be fully credited as long as the product is unopened and original returned.
  • Return address:
ATIS Telecommunicatie BV Attn Returns Department Schipholweg 321 1171 PL BADHOEVEDORP
  • In case of return incorrect orders or stock rotation after 14 working days, a minimum of 10% restocking costs will be charged. The percentage of the restocking costs will be determined by ATIS Telecommunication and may differ per RMA application.
  • Return product incl. An accompanying letter together with packing slip and / or purchase invoice.
  • Any credit invoice will be posted within 14 working days of receipt.
If you want to return a Jabra product, you can also do this via Jabra directly: https://www.jabra.nl/PN/ServiceNet/

Compatibiliteit van headsets, welke headset kan ik gebruiken?

Kies de juiste oplossing voor uw klant. Via de compatibility guides van onze fabrikanten ziet u precies wat er nodig is bij welke devices. Jabra Compatibility EPOS Compatibility